Refund policy

Refund and Returns Policy

Overview

Our refund and returns policy last 14 days from receipt of item. If there is a problem with the merchandise due to a defect, I will repair it free of charge, unless it is due to wear and tear of the item (see below for instructions for repairs). If you are not satisfied with the item, it can be returned, and you can choose an item of equal value, or I will refund your purchase price (does not apply to custom orders). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping fee is non-refundable.

Refunds and returns are not available for:

  • custom or commission pieces
  • items not in its original condition, is damaged or missing parts for reasons not due to our error.
  • item that is returned more than 14 days after delivery.
  • sale or clearance items.

Prior to returning the item, please send us an email at kathyskreations@att.net with a description of your item, the problem if damaged and if you want an exchange or refund.

Sale items

Only regular priced items may be refunded or exchanged. Sale and clearance items cannot be refunded or exchanged.

Exchanges

We only replace items if they are defective or damaged due to manufacturing defect. If you need to exchange it for the same item, send us an email at kathyskreations@att.net and send your item to: Kathy's Kreations, 1576 Highland Ave, Vero Beach, FL 32960.

Shipping returns

To return your product, you should mail your product to: Kathy's Kreations, 1576 Highland Ave, Vero Beach, FL 32960.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the purchase price will be the amount of the refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {kathyskreations@att.net).